Returns

  No Quibble Returns

If you return a product within 30 days of receipt, we’ll give you back the amount you paid for the item or offer an exchange.

You pay for the postage to return the item and if you'd like an exchange we will happily pay the postage to send a different size or colour.

See how to return an item below.

 

  Christmas Returns

During the Christmas period, we extend our usual 30 day returns policy.

Items ordered from November 1st to December 24th can be returned at any time before midnight on January 31st.

 

IMPORTANT NOTES

It's important that any unwanted item, is returned in its original condition. 
We'd expect this to mean that you've kept all original packaging, and that the item is undamaged and unused.
    You may wish to choose a delivery service that insures your parcel to the value of the goods being sent.
      Always keep proof of postage, as the returned item is your responsibility until it reaches us.
        Made To Measure and personalised items cannot be returned or exchanged, unless faulty.
        Please measure carefully as instructed, and double check spellings, as you won’t be able to return the item if you get it wrong.
          Please allow up to 7 working days for your card to be credited with your refund.
            We can only accept returns or exchanges for orders placed on our website.

               

                 How To Return An Item 

              We just need a note in your parcel with 3 things :

              Your Name

              Your Order Number

              Tell us if you'd like a refund or what you'd like in exchange

               

              Send your return to:

              Dogrobes Ltd.
              Mansefield House
              Land Street
              Keith
              AB55 5AW

               

              (This address is also on the edge of the mail bag the product arrived in.)

              When we receive your return we'll be in touch to confirm receipt and follow up on your request. 

               

                 A Faulty Item 

               In the very unlikely event, that you discover a product is faulty, over and above normal wear and tear, please advise us of the problem as soon as possible.

              We will ask you to return the product to us, clean and dry, so that we can check it over and make sure the fault doesn’t happen again.

              We will refund or exchange the product and reimburse the postage you paid.

              Click here to contact us now