No Quibble Returns
If you return a product within 30 days of receipt, we’ll give you back the amount you paid for the item or offer an exchange.
You pay for the postage to return the item and if you'd like an exchange we will happily pay the postage to send a different size or colour.
See how to return an item below.
During the Christmas period, we extend our usual 30 day returns policy.
Items ordered from November 1st to December 24th can be returned at any time before midnight on January 31st.
It's important that any unwanted item, is returned in its original condition.
How To Return An Item
We just need a note in your parcel with 3 things :
Your Order Number
Tell us if you'd like a refund or what you'd like in exchange
Send your return to:
(This address is also on the edge of the mail bag the product arrived in.)
When we receive your return we'll be in touch to confirm receipt and follow up on your request.
A Faulty Item
In the very unlikely event, that you discover a product is faulty, over and above normal wear and tear, please advise us of the problem as soon as possible.
We will ask you to return the product to us, clean and dry, so that we can check it over and make sure the fault doesn’t happen again.
We will refund or exchange the product and reimburse the postage you paid.